Question 1

How early should I book my event equipment?

Accepted Answer

That’s a great question! The best time to book really depends on the time of year and the type of event you’re planning. For popular periods like bank holiday weekends and the first weekends of the summer months, we often see bookings as far as 1 to 3 years in advance, often from returning customers. While we’re always expanding our equipment inventory to increase availability, it’s generally a good idea to book weekend events between May and the end of September on or before the start of the new year. For midweek events, such as school games or brand activations, booking 2 to 3 months in advance is usually sufficient. Our detailed logistical planning takes place about 4 to 6 weeks before events. If you have some flexibility with your delivery and collection times, it increases the chances that we’ll still be able to support your event, even if you’re booking closer to the date.

Question 2

Can I see the equipment before I book it?

Accepted Answer

Absolutely! We love connecting with our customers and believe it’s always best to see things firsthand, whether in person or via a video call. While setting up and taking down equipment is quite time-consuming, especially during our busy summer months, we do offer viewings during the quieter winter period, subject to a confirmed reservation. During our busier seasons, we’re often able to offer you the opportunity to attend other events where our equipment is being used. This way, you can see it in action and get a real feel for how it looks and operates. Just ask us if this is a possibility when you inquire!

Question 3

What are your payment terms and accepted methods?

Accepted Answer

We aim to make the booking process as easy and affordable as possible. To secure the equipment and your chosen dates as outlined in your quotation, we require a low 20% non-refundable reservation fee. This is one of the lowest in the industry, as many others often require 50% upfront. You can conveniently pay your reservation fee and the final balance via bank transfer. We also accept all major card types through a secure online payment link, offering you flexibility and peace of mind. Once your reservation fee is paid, your booking is fully confirmed. The remaining balance is then due 30 days before your scheduled delivery date. We’ll send you a friendly reminder closer to the time!

Question 4

What is the standard rental period for your equipment?

Accepted Answer

That’s a good question! Because every event is unique, we don’t have a strict “standard” rental period. However, the majority of our bookings are for weekends. For these events, we typically deliver the equipment to your site between Wednesday and Friday and then collect it the following Monday or Tuesday. We also happily support a variety of other event types, including single-day pop-up events in city centres, as well as larger camps and festivals that can run for several weeks. So, no matter the duration of your event, we can tailor a rental period to suit your specific needs!

Question 5

Do you offer technical support during events?

Accepted Answer

Yes, we absolutely do! While the vast majority of our equipment is reliable and events run smoothly without any issues, we understand that peace of mind is important. We’re always just a phone call away and ready to help troubleshoot should anything unexpected arise. For more complex equipment, such as our LED screens, we can also provide on-site technicians if required. We’ll discuss this option with you during the booking process to ensure you have the right level of support for your specific event needs.

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